Frequently Asked Questions

Well that depends what you booked.

PYOP -
Each ticket (1 per person), gets you access to a large variety of glazes, brushes, and supplies to create your one of a kind creative project.

Upon arriving to the studio, you will then be able to pick out the pottery piece/s you would like to create. These prices range from $5-$80.

Wheel Throwing -
Each ticket (1 per person) includes one taster session. You will learn all the basics of the potters wheel. You will have access to a wheel, all tools required including clay and the firing of up to 2 pieces.

Studio Hire -

Each ticket (1 per person) gets you access work on a project in the studio environment. You will have access to the space, wheels & tools available. Each guest will be required to complete an induction.

We are patiently waiting for our BYO license to be approved so we currently cannot allow alcoholic beverages at this time.

However, you are welcome to bring your own snacks and non alcoholic drinks along to your session.

While we highly recommend booking in for your session, it is not essential. Walk ins are welcome during our opening times but spots are subject to availability.

Whatever makes you feel the most comfortable.

Pottery glazes are wonderful as they wash out of clothes unlike other paints.

If you’re booking in for a wheel throwing session, we ask that you wear closed toe shoes for extra safety! We recommend wearing clothing that allows you to have your legs on either side of the pottery wheel.

We will have aprons available for those who chose to have a little extra protection.

The Pottage is located right in the Ballarat CBD. Our address is 67-69 Bridge Mall.

There is plenty of parking available in and around the mall.

Access to the sessions is via The Bridge Mall which allows guests to be dropped right at our door if need be.

On site we have three toilets. One of our toilets is a disability accessible bathroom. 

Throughout our space, we have no steps, just a few ramps or slight inclines. As we learn about this we will endeavour to adapt and make changes to suit a variety of different needs in the space.

As we are a new space, we too are learning about the possible sensory needs within the space. If you would like to chat further about sensory or accessibility, please don’t hesitate to reach out at hello@thepottage.com.au . We would love to hear from you to make sure we are creating a safe and accommodating space for everyone.

Of course you can!

If you would like to come along with someone else, each person must purchase a ticket. You can book multiple spots at one time. As long as they have a ticket, they are welcome. There is limited tickets per session.

We recommend pre booking a ticket to guarantee a spot at your preferred time.

PYOP -
1-3 weeks. After you create your masterpiece you will sign and date your work before handing it back to one of our helpful Pottage team members. This is when you can either request postage or pickup from The Pottage. We will then glaze and fire your work.

Wheel Throwing -
2 - 4 weeks. We need to allow additional time for wheel throwing for pieces to dry & be fired.

When your piece/s are ready for collection you will have 4 weeks to collect your piece/s.

Absolutely! When you finish your session, you will drop your pottery item off to one of our lovely Pottage team members. At this time, you will be able to request postage as an additional fee.

We have all heard the stories about big kiln whoopsies!

All the pieces available during the paint your own pottery sessions have been bisque fired already. This means they have already gone through their first firing, making it almost 100% unlikely that they will explode. Sometimes minor cosmetic issues can still occur because clay making can be temperamental. Sometimes pieces may have slight glaze inconsistencies, cracks and kiln shelf marks on the bases. This is all a completely normal part of the process.

For studio hire, we take no responsibility for items created during studio hire sessions as this is the responsibility of the creator. Further details will be provided during your induction.

For wheel throwing beginners will find that their pieces are more susceptible to breaking. We will take all steps possible to ensure a piece won’t break but there are no guarantees. Cracks, warpage and changing shapes are all part of the learning process.

We endeavour to avoid this happening but sometimes the kiln fairies have other plans.

We will let you know if something happens to your piece in the unlikely situation and either endeavour to resolve the situation with you or explain how things went wrong.

The vouchers can be found here: https://www.thepottage.com.au/vouchers
Vouchers last 3 years which is the standard period under consumer law.

Please send us an email if you have any questions regarding your vouchers.

We are thrilled to hear you’re interested in our term classes!

If you are unwell or unable to attend one of the weeks that’s totally fine, just let us know.

We will do our best to catch you up on what you missed!

We have put in our best effort to make a wonderful selection available for you to paint up a masterpiece.

We will offer a variety of different themed sessions to celebrate all kinds of events alongside our regular offerings. Examples of this would be a special session just for mushroom pieces.

If you have any requests, please send us an email at hello@thepottage.com.au and we will do our best to accomodate.

All pottery painted in our PYOP sessions are microwave, dishwasher and food safe.

Depending on what is created in studio hire and wheel throwing, pottery may not be food safe.

We will advise you on what items are and aren’t food safe.

Oh bummer, good thing you have read the FAQ! You can reschedule within 48 hours prior to your booking.
Please email us at hello@thepottage.com.au if you are wanting to reschedule or need to confirm details.

Spaces are in high demand so for this reason we cannot reschedule tickets if you do not show up to your booked session.

Oh no! We are sad you won’t be giving us a visit. We were looking forward to meeting you.

Please send us an email at hello@thepottage.com.au

We may not be able to offer a refund if the notice is too late (within 48 hours of your session time). However, in most cases we can offer a reschedule!

We sure do! We ofer 10% concession discount on all pottery pieces. Just show your card to one of our helpful staff members.

• Concession only applies to pottery pieces and not the online ticket booking.

If you have booked for a 2 hour PYOP session, you can add an additional hour if we have spots available. If you don’t finish your piece on the day, chat to our staff about other options.

For wheel throwing session, we will aim to have you complete one piece but there is absolutely not pressure.

We will give you time reminders to wrap up your pieces and give you a gauge of how long you have left.

Of course! If you are a business, artist, brand or have a creative idea we would love to hear from you. Just send us an email hello@thepottage.com.au

We would love to have you in our space inspiring creativity.

Send us an email at hello@thepottage.com.au and we can discuss all that is involved.

Absolutely! We would love to have you, celebrate with you and provide a wonderful experience.

Check out all the details on our Group booking page.

We really hope that you fall in love with your pottery piece and enjoy the creative session.

We will have a variety of example pieces and sample tests of all the colours so you can pick and choose and know what to expect with your finished work. Please take note of the differences in sizing as each item will shrink between 10-15% which is a standard shrinkage rate across all pottery firing.

However, sometimes, colours and items don’t always look the way we expect them too. This is part of the creative process and what makes it so fun.

We do not offer refunds to those who do not like their finished results.

You sure can! Cancel anytime. Memberships are subscription based services for a 12 month period. We can not refund the amount already paid on the membership.
If you are having any difficulties or have any questions regarding your membership, please send us an email hello@thepottage.com.au

We have an age limit due to the velocity and strength required to move the clay on the wheel head.
Although, it is rather easy it can be difficult for smaller arms to reach the wheel centre, move the clay and coordinate around the machine.
In addition to this, we also use some sharp tools.
All children under the age of 18 will need an accompanying adult and to check the safety acknowledgment when booking classes and hire in the studio.